What term refers to the study of the use of equipment or technology and its effects on workers' physical well-being?

The term that pertains to the study of how equipment or technology influences the physical well-being of workers is ergonomics. This field focuses on designing workspaces and tasks in a way that enhances comfort, efficiency, and safety for employees. By understanding the interaction between workers and their environment, ergonomics aims to minimize the risk of injuries and improve overall productivity. This includes considerations such as proper posture, the arrangement of tools and equipment, and the way tasks are performed, taking into account the physical capabilities and limitations of individuals.

The other choices, while relevant to business contexts, do not specifically address the relationship between technology, equipment, and worker health. Innovation relates to the development of new ideas or products, customer complaints refer to feedback from consumers about services or products, and operating expenses are the costs associated with running a business, none of which directly consider the physical impact of technology on workers.